Category: Artificial intelligence (AI)

Zendesk vs  Intercom: A comparison guide for 2024

Zendesk vs Intercom: A comparison guide for 2024

Zendesk vs Intercom: Which is better?

intercom versus zendesk

Zendesk is more robust in terms of its ticket management capabilities, it offers more customization options and advanced features like a virtual call center app. On the other hand, Intercom is more focused on conversational customer support, and has more help desk features suited for live chat and messaging. It’s known for its unified agent workspace which combines different communication methods like email, social media messaging, live chat, and SMS, all in one place. This makes it easier for support teams to handle customer interactions without switching between different systems. Plus, Zendesk’s integration with …